I recently switched to the Vodafone-at-Home bundled telephone and broadband service from my old (expensive) BT broadband service. I have been pleasantly surprised by the responsive and quality of Vodafone’s broadband customer services.
Unlike BT who regularly kept me waiting up to one hour listening to a recorded message in a queue, I always get straight through to the Vodafone broadband support team. Unlike BT’s call centre located in Bangalore Vodafone’s customer reps are located closer to home in Derry, Northern Ireland and can be contacted 24 hours a day.
I recommend anyone with a Vodafone mobile phone contract to check out the Vodafone-at-Home service which includes the broadband, unlimited local and national calls and there is no need to pay the BT Line Rental – now Vodafone have bundled the line rental into their service. It is also to access your monthly bill details online.
Perhaps one day BT will offer a joined up customer service where they do not treat the broadband services as a separate company where you are redirected into another long calling queue after waiting an hour or more to reach a “human” Indian located customer rep. Dealing with BT is a nightmare.
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